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Returns Policy
You may return any goods which are faulty or damaged (other than external cases, which we will replace free of charge) when received by you, or where the goods delivered do not match your order. Goods must be unopened and unused, unless the goods being returned are faulty. We recommend you send returns via an insured carrier, as Summerhouse Records will not be responsible for lost or damaged returns.
Where the goods are faulty we will either supply a replacement copy of the goods (postage & packing at our cost) or credit you with the price including postage and packing (where only part of an order is being returned we will credit a fair proportion of p&p).
If you wish to return goods please e-mail sales@summerhouserecords.co.uk to let us know then return the goods and a copy of the receipt to the address below within 30 days of receipt by you to the following address:
Summerhouse Records Ltd The Hiltongrove Business Centre Hatherley Mews London E17 4QP Tel: +44 (0)20 8521 3355
Please allow 21 days for processing of any returns.
This policy does not affect your statutory rights including the right to cancel set out above.
Non-delivery
In the event of non-delivery of goods after '21 days' has elapsed from your order if you wish us to do so we will refund the cost of your purchase including postage & packing (where only part of an order has not been delivered we will credit a fair proportion of p&p).
Refunds
Please note, where you paid by credit card, the funds will be deposited back in your credit card account.
Amendments
Summerhouse Records reserve the right to amend this policy at its discretion. Communication of any revised version shall be by posting on the company's website at www.summerhouserecords.co.uk.
Date: 25 July 2006 |
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